Frequently Asked Questions

Creating Video Ads

• How much video do I need to make a Video Ad?

  You can make a Video Ad with as much or as little video as you would like. In fact, you don't need video at all to make a great Video Ad. We do know that very short video clips work best. You can also easily edit a clip's length with our easy-to-use editing tools.

• What video editing tools are available on your site?

  We've removed the hard parts of editing video! Our online tool allows you to quickly and easily preview and edit a video clip or photo in your Video Ads. For videos, you can specify the start and end points. With our editing tool, you can quickly find the part of a video or picture that you like best to use in your Video Ad. Preview this edited version or re-edit it in just a few clicks. If you're not happy with your edits, you can always adjust them since the original video or picture is not deleted. For photos, you can zoom, crop or rotate images using our intuitive user interface. To use either editing feature just click the edit link below the image or video on the Add Photos and Video step.

• How do I rotate my video?

  It's easy to correct video captured with the camera turned sideways! When you are editing a Video Ad, find the clip you want to rotate (this can be done from edit link below your video clip). On the video editing page, just below the clip there are options to rotate the video 90 degrees right or left. You can even preview the video and rotate it while you are watching it! Save your changes and the rotated video will show as rotated in your Video Ad.

• I've seen my Video Ad skip or pause when previewing. Will it always do this?

  The most common cause for playback problems is your connection speed to the Internet. We recommend a broadband connection (DSL or Cable modem) for the best experience. On slower connections, the Video Ad may not load as fast as it needs to play back without pausing.

  Some older computers may also experience problems with video playback.

  You may want to wait a few moments before clicking the "Play" button so that more of the video file is available to play. Also, it's best not to reload the page often since this will cause the playback process to start over again.